Privacy Policy
Last updated: 18/03/2025
1. Introduction
At NaturaOasis, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website naturaoasis.com and purchase our travel guides and services.
We process your data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.
By using our website and services, you agree to the terms of this Privacy Policy.
2. Data We Collect
We collect and process the following types of personal data:
2.1 Data You Provide Directly
When you use our services, you may provide us with:
- Personal Information: Name, email address, billing information.
- Purchase Details: The travel guides you purchase.
- Communications: Any messages or inquiries you send to us.
2.2 Data We Collect Automatically
When you visit our website, we may collect:
- Technical Data: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on our site, interactions with our services.
- Cookies & Tracking Data: To improve user experience and site functionality (see Section 7 on Cookies).
3. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill purchases of travel guides and services.
- To send confirmation emails and important updates related to your purchase.
- To improve our website and services based on user interactions.
- To comply with legal obligations, such as tax regulations and fraud prevention.
4. Legal Basis for Processing Data
We process your personal data based on the following legal grounds:
- Contractual Necessity: When processing is required to fulfill your purchase.
- Legitimate Interests: When necessary for website improvements, security, and fraud prevention.
- Legal Compliance: When required by tax or other regulations.
- Consent: When you explicitly agree to receive marketing emails or optional services.
5. How We Store & Protect Your Data
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.
- Your data is stored on secure servers with encryption and access controls.
- Payment transactions are processed securely via Stripe and are not stored on our servers.
- We retain your data only as long as necessary to fulfill legal and contractual obligations.
6. Who We Share Your Data With
We do not sell or rent your personal data. However, we may share your data with:
- Payment Providers (e.g., Stripe) to process transactions securely.
- Service Providers who assist in website hosting, email communications, and analytics.
- Legal Authorities if required by law, such as tax agencies or law enforcement.
All third-party partners comply with GDPR and are contractually obligated to protect your data.
7. Cookies & Tracking Technologies
Our website uses cookies to enhance your experience. Cookies help us:
- Remember your preferences (e.g., language selection).
- Analyze website traffic to improve our services.
- Show relevant promotions if you have consented to marketing.
You can manage or disable cookies through your browser settings.
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the data we store about you.
- Right to Rectification: Request corrections to inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data when legally applicable.
- Right to Restrict Processing: Limit how we use your data.
- Right to Data Portability: Request a copy of your data in a transferable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, contact us at info@naturaoasis.com.
9. How to Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
NaturaOasis
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in legal requirements or our business practices. The latest version will always be available on our website.
Last updated: 18/03/2025
